Cookies & Privacy Policy

Who we are...

Our company name is Turbulent NV.

Our postal address is:

Kempische Steenweg 293 bus 30

3500 Hasselt

Our main office is in: 

Wijgmaalsesteenweg 6

3012 Wilsele

Our web page is https://www.turbulent.be

Our contact email is info@turbulent.be
Our VAT number is BE 0568.847.689
 

The responsible person for GDPR compliance of this website is:
Jasper Verreydt 

jasper@turbulent.be

What are cookies?

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. With cookies we can make your experience smoother. For example, cookies help us to maintain our site secure, to display our YouTube videos, and to collect anonymous visitor data so we can improve our content and the way you navigate through our website.

Some cookies are used only until you close your browser (also known as session cookies) while others are based on a set expiration date or until your delete them from your browser (also known as persistent cookies).

 

It's important to know that cookies can not be used to identify a person but a machine only.

Which cookies does Turbulent uses?

Wix cookies: These are cookies used by Wix, our web development platform. They are used to provide site security (session cookies), to identify logged in site members (Persistent cookies, 2 weeks), to identify unique visitors and tracks a visitor’s sessions on a site (persistent cookies) to track a visitor's behavior and measure site performance (session cookies).

 

Wix cookie alert: alerts you about cookies that are placed by our website and remembers so that you do not have to give this over and over. (persistent cookie)

 

You can read more info about Wix cookies here: https://support.wix.com/en/article/cookies-and-your-wix-site

 

Google cookies: necessary for analysis of anonymised visitor data. Expires between 30 minutes and 2 years, or when you delete your cookies from your browser. 

 

YouTube: These cookies are used to allow videos to display properly
 

More about Google and YouTube cookies can be found here https://policies.google.com/technologies/types

How can I delete cookies?

You can set your browser in such a way that cookies are not accepted, that you first receive a warning or that the cookies are automatically deleted after a site visit. Check the settings of your specific browser. 

 

You can find more information about how to delete cookies for each browser on the following links:
Mozilla
Chrome
Safari 
Internet explorer
 

More about cookies here http://www.allaboutcookies.org/

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, e-mail address, and computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications), comments, and feedback.

 

How do you collect information?

When you fill out a contact survey, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

We collect information from you through our Zoho surveys. By filling out forms linked from our website you are giving us permission to store this information and use it for marketing and project development purposes.

 

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

We use cookies for security and to gain visitor analytics. We use Google Analytics which is a secure and standard analytics tool using cookies that comply with Internet regulations. The data collected helps us understand how our site visitors are navigating through the site so we can make the website a better resource.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@turbulent.be.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@turbulent.be.

© TURBULENT 2018.  ALL RIGHTS RESERVED.

All data, information, statements, photographs, videos and graphic illustrations on this website are made representative and may be subject to changes according to our latest developments.

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